Classes can move quickly, and your Guide might not always be immediately available to answer questions or help with issues. To make sure you can still get the support you need, we’ve included a Help feature that lets you request assistance discreetly during lessons.
The Help Feature
Availability: Only available during an active class or event.
Functionality: Privately notifies your Guide of the type of help you need.
Request Options:
Help with the activity
Help with another student
Help with technical issues
Submitting a Help Request During Class
In Virtual Reality (VR)
To request help in VR:
Open the Wrist Menu:
Press the A button on your right controller to open the Geomenu.
Tap the Help Icon:
Inside the Geo Menu, click the Help icon at the bottom left.
Select and Confirm:
Choose the type of assistance you need and confirm your request.
Wait for Assistance:
Your Guide has been notified and will assist you shortly.
On Desktop
To request help on Desktop:
Open the Toolbar:
Press SPACEBAR or click the Toolbox icon to open the toolbar.
Click Help Requests:
Look for and select the Help Requests button on the right side of the toolbar.
Choose Your Request Type:
Pick the type of help you need.
Confirm and Send:
Confirm your selection to notify your Guide.
Wait for Assistance:
Your Guide has been alerted and will assist you soon.
The Help feature is a great way to stay supported during class without interrupting others. Don’t hesitate to use it if you need help!
Interested in hiding, muting, or flagging another member instead? Check out this article.
For further assistance, contact us at [email protected].