Changing my account details

Reset Your Password (Forgot Password)

If you do not remember your password, follow the instructions below to have it reset. 

1. Go to your Dashboard Login
2. Click > Forgot Password

3. Follow the link in your email to reset your password.

If this doesn't work, please contact support@immerse.online and we can change it for you and look into why it didn't work!

Reset Your Password (Known Password Change)

1. Click the Profile Icon > My Account
2. Enter old and new password > Confirm 

Change the Email on Your Account

At this time you cannot alter or change the email associated with your Immerse Account. If you accidentally entered the incorrect email while creating your account and cannot log in, please contact support@immerse.online and our Support Team can delete the incorrect account for you so you're able to create a new one with the correct email address.

Changing my "Language Level"

When you log into your account on the WebApp, you will find yourself on the HOME page. To the left under your name is where you will see a spot to assign yourself a language and level. Clicking the pen icon, will allow you to change your language or your level. 

If you're unsure of your level, take our placement test located under the You tab in your HomeRoom.

You can also ask a Guide what level they recommend for you in class or on Discord; they would love the opportunity to give you their insight and recommend which classes best suit your proficiency level and needs. Remember that you can also take classes lower than your level for a refresher, or challenge yourself by taking a higher level class on a familiar topic!