If you're experiencing issues when launching Immerse through NVIDIA services and see an error message like "We Ran Into a Problem", it can be frustrating. Here’s a guide to help you understand the different error scenarios and what they mean.
Example of NVIDIA Launch Error:
Common Error Scenarios
Scenario | Status | Sub-status | Description |
Successful Session | 0 | NA | The session ended successfully. |
Partner Error | 1 | NA | Error due to invalid query parameters, invalid nonce, or nonce authentication failure. |
GFN Errors | 2 | Streaming error codes | Internal errors related to GFN streaming services. |
Campaign Suspended | 3 | NA | The campaign is temporarily suspended by GFN. |
GFN Error Limit Reached | 4 | NA | You have exceeded the session limit per device for GDN. |
Error Message Example and Status Codes
When the error message "We Ran Into a Problem" appears, it’s often accompanied by a status code at the end of the URL, such as status=4.
Sample URL:
"nvidia.com/en-in/omniverse/cloud/denza-n7-3d-configurator/?status4"
This status code provides insight into what went wrong:
Status=4: This error indicates that the session limit per device has been reached. This happens when you try to access NVIDIA services too many times in a short period.
Troubleshooting Steps
Check Status Code in URL: Look at the URL in your browser’s address bar to find the status code (e.g.,
status=4). This will help you have more clarity on the specific issue.Wait and Retry: If you encounter a
status=4error, wait a few minutes before trying again. This allows the session limit to reset.Clear Cache and Cookies: Sometimes, cached data can cause issues with authentication. Clearing your browser’s cache and cookies can help resolve this.
Verify Query Parameters: Ensure that the URL you're using doesn’t contain any typos or invalid parameters. Common issues include incorrect nonce values or missing parameters.
Check NVIDIA GeForce NOW Server Status: Visit the NVIDIA Status Page to see if there are any ongoing service disruptions.
Note:
This generic error message doesn’t provide specific information about what went wrong. By understanding the status codes, you can better diagnose and resolve the issue.
If you continue to experience problems, feel free to contact us with the status code and a brief description of what you were trying to do, and we’ll help you troubleshoot further.
Additional Resources
NVIDIA Support: You also have the option to reach out to NVIDIA support, yourself, for assistance.
Community Forums: Engage with other users on the NVIDIA Community Forum to see if others are experiencing similar issues and find potential solutions.