You will need to follow these steps to open the Immerse application on your Mac after a download or update.
You will only need to complete this process once after the Immerse application has completed downloading.
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Drag the Immerse icon into your application Folder and "replace" the old file.
(Left-hand image: the Immerse Desktop app icon next to an Applications folder; right-hand image: a pop-up message with an option to replace the old file with the new one)
Tip: You should also drag and drop the application icon into your permanent dock.
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Right-click to open the Immerse application in the dock.
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Note: Double-clicking instead will result in the following message:
(A pop-up warning says "'Immerse Desktop' cannot be opened because the developer cannot be verified")
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Instead, right-click on the application icon and select "open."
(Left-hand image: "Open" is selected in drop-down menu above the Immerse icon in a Mac dock; right-hand image: a pop-up warning says "macOS cannot verify the developer of 'Immerse Desktop'. Are you sure you want to open it?")
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Allow the Immerse application "microphone access."
(A pop-up message with the message "'Immerse Desktop' would like to access the microphone" and the options "Don't Allow" and "OK")
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The Immerse application will now open!
If you continue to have trouble accessing the Immerse Application, contact our support team.