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Why can't other people hear me?
Updated over 2 months ago

There are several reasons why others in VR may not be able to hear you.

Headset Audio Troubleshooting

Troubleshoot the following options to find your solution:

  • Your volume is too low

    • Try turning up your headset audio using the volume rocker under the right-hand side of your Quest 2 headset.

  • Your Quest headset is muted

    • You may have accidentally muted your headset audio before getting into the Immerse app. While within the Immerse App, press the Oculus button on your right controller to open up your menu.

    • Click on the time and battery pill-shaped box next to your Meta profile picture to unmute microphone.

  • You are muted within the Immerse App

    • You may have accidentally muted yourself in the Immerse app.

    • Click the mic button on the inside of your left wrist to toggle mute.

    • Alternatively, you can press the Y button on your left controller to quickly mute and unmute yourself, or go into your Quick Menu Settings tab!

  • You have not given "mic permissions" to the Immerse application.

    • The first time that you launch the application, a pop-up will ask you to give the app permission to access your microphone. If you deny access, you will receive reminder pop-ups asking you to give the app permission so others in Immerse can hear you.

    • To turn on "mic permissions" , find the Immerse application tile in the Quest app menu.

    • On the Immerse tile, click on the three dots and choose Permissions.

    • Toggle mic permissions "ON."

    • If you need extra support, please follow this video to configure your headsets mic permissions.

If you still need help after trying these things, please contact our Support Team for help.

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